What is CDS V2.0? How can Dynamics 365 users Benefit from CDS V2.0?

With the Microsoft Business Applications, spring 2018 release. Microsoft is unleashing a wave of innovation across the entire product line with numerous new features in three core areas: new business applications; new intelligent capabilities infused throughout; and transformational new application platform competence

 

As part of the innovations and improvements rolled out across the company’s business applications division, users of platforms such as Dynamics 365, Office 365, and Power BI can soon witness changes that will make it easier to share information between apps, collect useful insights from their data, and build custom apps to support their business processes.

 

In this article, we will take a closer look at what is CDS V2.0 and how Dynamics users can benefit from it

 

What is Common Data Service V2.0?

“The Common Data Service is the Microsoft Azure-based business application platform that enables you to easily build and extend applications with their business data. The Common Data Service does the heavy lifting of bringing together your data from across the Dynamics 365 family of services so you can focus on building and delivering the apps, insights and process automation that matter to you and your customers with PowerApps, Power BI, and Microsoft Flow.”

 

Early 2018, Microsoft rebranded its Common data service as the Common data service for apps. It allows the users to quickly integrate programs, build new custom applications and create automated workflows. With the easy access of data by apps across a company’s digital stable, Microsoft couldn’t have positioned Dynamics 365 as an intelligent, cloud-first platform

 

By bringing together data from Dynamics 365 apps, Office 365 and other third-party sources, enterprises are able to make sense of data generated by disparate programs,  giving them a more complete picture of their business.

 

The Common Data Model allows apps to integrate and share data with each other without the need for extensive, custom integration by providing a centralized point where systems can come together and connect, and bridging the gap between repositories of information once divided by a digital language barrier.

 

The CDM not only allows Microsoft business applications to communicate with each other but also with third-party apps and services.
cds v2.0

Benefits For Dynamics 365 Users

Future growth across all industries, and the organization and business models of entire industries themselves will be driven in large part by applying digital technologies to more intelligently engage customers, reimagine products and services, transform operations and empower employees.

 

On combining information from the full suite of Dynamics 365 apps, and authorizing data to be shared with other platforms, the CDS v2.0 equip Dynamics 365 users with numerous advantages:

Centralization of data

The new Common data service provides users with a stable platform in which they can store their collective Dynamics 365 data so that their apps can communicate with, and even learn from, each other. Earlier when companies were using both ERP and CRM apps from Dynamics family, the data from each platform was isolated.

“CDS helps to facilitate the movement and synchronization of data between complementary applications, for example transferring customers and contacts from Dynamics 365 Sales to Finance and Operations,” explains Ham.

“Now that Microsoft Dynamics 365 suite of specialized products are connected by the Common Data Service, it ensures each individual application is connected to the same source of data.”

Addition of new applications to Dynamics 365 is made easier to cater for requirements as your company grows. This enables the seamless and secure transfer of data between applications for a much simpler and more reliable user experience  

Build Apps and Workflows without coding

CDS v2.0 is built on Common Data Model, which provides the data-based infrastructure on which PowerApps and Flows can be built.

It’s an easy drag and drop based platform which help users without any coding experience to get the most out of their business. Thus leaving room for development and automation.

Integration with 3rd party services

CDS V2.0 allows connecting 3rd party apps like Salesforce, Buffer, MailChimp, Facebook, Google Drive, Trello, and Zendesk with Microsoft flow. This enables Dynamics 365 users to create workflows across all of their cloud service.

Deeper Analytics

The CDS for Analytics provides users with a data lake which is directly integrated into Power BI, making it easier for users to get a complete overview of their business using data pulled from a variety of sources.

Data stored in the Common Data Service for Apps integrates easily and automatically with the Common Data Service for Analytics for customers who use both services. You can start from enterprise and transactional data you already own (such as leads, campaign information, and previous customer purchases) and combine it with data from other sources (such as weblogs or product telemetry) to get a unified picture.

Learn more about how your organization can implement service innovation from cutting-edge AI solutions designed for the most complex enterprise scenarios to modular apps that let you tackle discrete business transformation processes one at a time with Dynamics 365. Contact one of our experts today to get a free consultation on how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555

Dynamics 365: An AI led Customer Engagement Software

A few week’s back I came across this article “CRM Isn’t Enough – Here’s what next” by Forbes, which states that “CRM’s ability to deliver on its promise has stalled because it is not architected to address the challenges of today’s complex buying environment.” This statement makes us keep an ear to the ground and raise questions about modern topics on sales strategy on which active researches has been going on at Microsoft, Amazon e.t.c.

 

CRM, for majority of the organizations, has always been about sales and management and less on seller empowerment. To truly serve the modern customer, the current CRM model should be reversed. To put customer engagement at the center of a new modern selling engine, a research completed by Microsoft suggests that sales need to adopt a new hybrid sales model.

Empowering sales reps is more about helping engage with their customers, not efficiency through technology.

 

 

Better Engagement, Better Sales Quota

Companies need to revamp their sales strategy to concentrate more on a customer-centric model. One that blends digital journeys and highly orchestrated one-to-one engagement with our sellers at scale. When sellers precisely map the customer journey to the sales process, they attain a state of engagement. Microsoft research also shows that sales teams that emphasize engagement are 2.3 times more likely to achieve quota sales.

 

Big Data and Machine Learning

Better Customer engagement is not just about making a more dynamic sales process or adapting it to each buyer’s unique journey. Other functions within an organization also need to be inculcated, for e.g. orchestrating data, technology, people and automation to gain deeper buyer insights to coordinate the process of engagement

 

By utilizing a holistic customer views, a personalized experience can be created, driven by customer need at any point in their journey. big data analytics and machine learning can be leveraged to anticipate and dynamically deliver on those customer needs. Streamline the engagement process and deliver intelligent, hassle-free solutions that harness multiple channels to naturally engage customers when and where it is convenient for them using process automation.

 

Dynamics 365 Offerings

 

Dynamics 365 is uniquely positioned to offer the infrastructure, platform, business and productivity applications. Microsoft brings together disparate transactional and relationship data across your CRM and ERP, social networks, like LinkedIn, and your productivity, collaboration and email system with Office 365 to deliver customer-centered insights. Sellers can now deliver at scale, the authentic and personal engagement that today’s buyers demand.

 

Take the free readiness assessment for Dynamics 365 on our website

 

Sysfore offers exceptional application deployment and development support to enterprise organizations. Let us help your DevOps teams deliver applications quicker and with higher quality by providing self-service development capabilities that work within existing continuous delivery processes

 

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555

How to tackle the 4 common pain points for sales with Dynamics 365

As a sales head, sales manager, VP or director, you might be wondering

“what is stopping your sales experts from getting new business?”

“Is my team reaching their full potential?”

“What is stopping them from being more productive or closing more sales?”

 

Like numerous business software, a CRM platform can create vital positive changes for its users. Employees need to adapt to the modern CRM systems to get the best return on investment possible.

With that in mind, let us talk about the common pain points for salespeople and how to overcome them.

A lack of understanding and planning

To make the most of CRM, an in-depth comprehension of the entire sales process – from initial contact to the final payment from a customer is necessary, even if a company is using CRM software for the first time or switching to a new system.

Dynamics 365 might not be a cure for all. But, it can turn piles of data into actionable information.

When CRM is used in sync with an effective system, it helps turn piles of data into actionable information and allows users to take better and prolific actions. Dynamics 365 should be viewed as an acolyte of success, not as a covering for inefficient recordkeeping and training, to be unquestionably useful.

Only using traditional measures

In-depth analysis of sales data would require a significant amount of time and labor when done manually. Dynamics 365 does the reporting, allowing users to concentrate more on the major element of their job.

Instead of simply recording sales results, businesses can track communication with prospects and existing clients on the departmental and individual levels.

With this wide-ranging approach to measurement and tracking through Dynamics 365, it’s easier for a company to correct faults and redundant processes.

Not emphasizing customer experience

Dynamics 365 can offer customer-facing advantages if leveraged properly.

Businesses that are too focused on internal improvements can overlook the importance of better interactions with clients and all of the associated advantages.

Through the more involved tracking of customer history, attributes and activity, it’s easier for sales teams to offer relevant information that spurs a new sale or simply keeps customers engaged.

Not placing enough value on vendor quality

The right Dynamics 365 partner will help an organization throughout and after the implementation process.  A top vendor draws on past experiences to help suggest improvements to the software and offer advice to help make implementation as easy as possible.

Poor vendor selection as one of the top reasons for the failure of a new software system

The best vendors will be able to objectively demonstrate why Microsoft Dynamics 365 for example, offers specific advantages that will benefit operations at a specific business.

 

MS Dynamics 365 for Sales is adaptable, versatile, extensible and scalable. It gives smart bits of knowledge to help sales representatives offer more in less time, wiping out a significant number of the diversions that can shield deal experts from concentrating on their actual needs. In short, MS Dynamics 365 can enable you to develop your business and increase your profitability by closing deals faster and more efficiently while simultaneously nurturing your relationship with each customer.

Contact one of our experts today and we will help you find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555.