Top 5 Cloud Computing trends in 2020 you cannot miss

Cloud computing was perhaps the most growing sector in tech and business media in 2019. This is nothing unexpected as the segment of the cloud has developed rapidly over the last few years. Recently, Synergy Research Group reported a 37 per cent year-over-year large development in the public cloud. They also note that the open IaaS and PaaS mark took only two years to complete. Likewise, as the New Year begins with goals in our lives, a goal in cloud computing is also consistently accompanied by the IT business.

Cloud computing and cloud storage have generated crucial worldwide exposure and interest. In both structures, each organization needs cloud services to keep up with their daily business activities. Organizations recognize cloud innovation’s most important benefits, and in any case, many are uncertain about its use. There is also the fear of cloud protection at the moment; however, companies have become increasingly committed to using it with the proliferation of time security layers in storage areas.

Cloud is scalable, durable, and cost-effective. Cloud innovation is useful for application development, and it has been shown to be popular using the cloud for custom application development. We are actually starting to witness this theory transforming into a transformation. Cloud computing changes the way we look at data, how companies view their operations and how engineers imagine building. Let’s look at some of the developments in cloud computing in 2020.

1. Serverless computing – 

As part of the advancement of cloud computing, the popularity of serverless computing has risen. Serverless computing is a substantial improvement, with an alert. Not every person is prepared for it. The paradigm for moving forward and making conventional innovation has to go serverless. It is redistributing the entire foundation. Apart from the application itself, it is beginning and end. The serverless model happening which has a traditional framework and uses a “pay as you go” system. These programs are truly flexible, and allow organizations to have more control over their cloud hosting expenses.

2. Omni-Cloud –

As applications become increasingly more portable, compute cycles become easier to obtain in real-time, data management platforms streamline networking, and vendors shape cross-platform partnerships, which in the near future will begin to look more like an omni-cloud phenomenon.

If in question, the biggest organisations can soon be clients of all the hyperscale’s and some specialized suppliers for sure, enabling them to slowly leverage differentiated markets, clear offers and maintain a strategic distance from lock-in.

3. Quantum computing – 

There is no uncertainty that the performance of computers will improve in the coming years. This is conceivable only because of the advancement of the hardware via quantum computing. As innovation progresses, so must be the building of efficiency and computational capacity to meet future needs.

Quantum computing would allow computers and servers to process data at a speed contrasting with existing benchmarks. Because cloud computing is focused on increasingly growing network systems, cloud computing can play a critical role in increasing computing strength and performance. But cloud computing’s future in 2020 would surprise us.

4. Kubernetes companies – 

Select the Kubernetes platform to best collect their impressive operational needs and functionality. This could be a prescriptive solution in conjunction with the Red Hat OpenShift model, an under-the-covers implementation from Pivotal, independent distributions of preferences offered by Docker or Rancher Labs, or local service providers such as Google GKE, Microsoft AKS and AWS EKS. The container orchestrate often turns into a fabric that empowers them to expand applications across multiple applications.

All things considered, Kubernetes doesn’t simply bring a destructive ball to cloud obstacles, But at the same time it’s generating an extremely competitive market.

5. AI / ML – Network Automation – 

The status of artificial intelligence and machine learning (AI / ML) in industry has evolved from a nebulous dream to practical implementations. Organizations are now relying much more extensively on AI / ML and are reorganizing their IT service management and business processes to suit the change, where we see hundreds of developers and established companies entering each day to discuss what they can do with AI / ML and how they can render implementations smoother.

This form of AI greatly increases access to this complex technology, cutting costs as well as risks involved. Cloud AI expansion will enable more enterprises of all sizes to enrich from AI applications such as process automation, predictive analysis, inventory management, fraud detection, customer service, and more.

To sum up, The major part of IT spending on the premises will continue to transform business technology and industry by modernizing their core apps this years. Companies are looking beyond their ends and begin to concentrate on their ability to offer their consumers maximum creativity.

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Sysfore, A Microsoft Cloud solution provider and a Gold Partner, uses leading network, technology, and service expertise to deliver our service anytime, virtually anywhere, quickly and efficiently. We have helped over 80 small enterprises and 30 mid-sized enterprises across the globe for a successful cloud migration in the past 8 years. Contact one of our experts today and we will help you find the perfect solution for your business. Write to us at or give us a call at +91 (80) 4110 5555.

Guess who is winning the cloud war between Microsoft Vs AWS

According to Goldman Sachs new survey about the current trend in the technology industry, Microsoft is now the most common cloud services provider and gradually gaining market share against major players such as the Amazon.

Goldman Sachs ‘ latest biannual IT Spending Survey of Chief Information Officers at large companies, first reported by CNBC, found that, while Amazon still leads cloud services in terms of overall sales and investment, Microsoft is the most popular provider and is gradually gaining market share.

More respondents reported using Azure software than Amazon Web Services (AWS) so far and the lead since the Goldman survey in December 2017 has increased. The study also reveals that more executives expect their businesses to use Azure in three years–including AWS.

Although Google and its cloud project remained a formidable third-place rival in the cloud wars, Goldman’s analysis showed that there had been a slight decrease in the momentum, as fewer people said they would use or will do so within three years.

For cloud computing proving to be a new growing phenomenon in the world of technology, this will lead to even more rivalry from big players, for example with the Pentagon JEDI (Joint Enterprise Defence Infrastructure) $10 billion contract earlier this year, where Microsoft won the Amazon offer. Wedbush analysts Daniel and Strecker Backe predicted that Microsoft and its CEO, Satya Nadella “would win the next step of the Cloud War” against Bezos and Amazon in 2020, with Azure’s success and increasing traction in the room of cloud services.

Sysfore, a Microsoft Gold partner, uses leading network, technology, and service expertise to deliver our service anytime, virtually anywhere, quickly and efficiently. We have helped over 80 small enterprises and 30 mid-sized enterprises across the globe for a successful cloud migration in the past 8 years. Contact one of our experts today and we will help you find the perfect solution for your business. Write to us at or give us a call at +91 (80) 4110 5555.

Customer Experience in the Energy and Utilities Industry

Current state of customer-centricity in the energy & utilities industry

Customer expectations are always evolving and changing. Even in an industry as traditional as the energy and utilities industry, customers now expect seamless digital experiences akin to the standards set by the retailing, travel and hospitality industries. Due to poor customer service, unexplained price increases, and hidden costs, the energy and utilities industry is witnessing a surge in customers who are switching companies.  Customers not only have increasing expectations they are also more aware of the choices they have. Under these circumstances, the energy and utilities industry need to adopt a customer-centric approach and identify ways through which they can build positive customer experiences.

Why companies in the energy and utilities industry should focus on customer experience

Customers expectations have also evolved and they now hold centre-stage under new market conditions. The key factors that have driven these changes are:

  • Customers are digital natives: The popularity of social media and the rise of mobile connectivity has made the customers increasingly vocal on digital. Any sentiment, positive or negative, can draw attention and reach millions within a short period.
  • Customers are now empowered than ever before: Customers have access to quick information and have a plethora of options available to choose from making it easy for them to switch to another company even if the experience is slightly different from what they expect.

To be successful, companies need to be obsessed about providing an exceptional customer experience. At an age where attracting and retaining new customers is turning out to be expensive for energy and utilities companies, customer centricity is proving to be the key differentiator.

A study done by Echo Managed Services found that 34% of consumers in the UK regularly switch utilities providers. This means that regions with more than one utilities company see a lot of churn and end up spending more money to attract new customers.

How energy and utilities companies can improve customer-centricity

To attain seamless customer experience and reduce churn rates, energy & utilities companies need to adopt strategies that can improve customer-centricity. Here are a few strategies that can be adopted:

1. Omnichannel Experience

Customers want more control over how they are contacted and want multiple channels to interact with the company. Identifying all possible customer touchpoints is the first step towards providing omnichannel support. Once the communication channels are identified, companies should establish consistent integration with support systems across all channels. To ensure seamless end-user experience for the customers, companies should also provide a consistent experience across all channels.

2. Integration of Social Media

Energy & Utilities Companies can leverage the power of social media to engage its customers and provide a better customer experience. A smooth digital customer experience can be attained through a comprehensive, customized and flexible social media integration strategy.

Many Energy & Utilities Companies have ventured into this space to discuss energy conservation and efficiency, customer education, branding and promotion, and to provide updates. Social media is gaining acceptance as a viable means of delivering vital communications, customer service issues and promotional offers.

Social media for improving customer experience in the energy and utilities industry

Source: Cognizant

3. Digital Operations

By digitizing operations, energy and utilities companies can enhance operations by improving operational efficiency and customer-centricity. As customers are moving towards smart homes powered by IoT and home automation, energy companies can further enhance the digital experience by integrating and sharing data with the customers. With the help of smart meters and built-in analytics systems, energy providers can empower customers by allowing them to monitor and control their energy usage. Companies can also leverage the data collected by providing personalized insights and recommendations to their customers.

4. Adoption of Latest Technologies

Energy and utilities industry have historically been viewed as a conservative industry. However, today, we see utilities companies adopting new technologies such as smart grid solutions and Internet-of-Things (IoT). Technologies such as Big data analytics and predictive analytics will help companies to segment users to provide personalized services to their customers. With mobile apps and geolocation analytics, utilities companies can provide real-time usage, payments, value-added services and other notifications.

Adopting customer-centric technologies and understanding individual user needs is the key towards attracting and retaining customers in the energy industry. Energy and utilities companies have to ensure that they make a positive impact at every touchpoint of a customer interaction – from onboarding, to delivery and customer service.

Utilities companies are now investing more in CX teams and technologies built specially for the industry. Understanding individual customer behaviour, providing real-time updates and creating a consistent experience across multiple channels is helping companies to delight their customers. The more transparent they are with their customers, the better their chances are of retaining them.

Smartify 365 for the Energy & Utilities Industry

Smartify 365 solution focused on the energy and utilities industry, provides a platform for integrating your operations and technology thereby enhancing your organization’s productivity and reduce downtime. We support your workforce by equipping them with the right tools, extract hidden value and uncover new revenue streams.

With advanced AI-driven customer engagement features such as customer insights, customer trend analysis, 360-degree customer view and proactive multi-channel support, Smartify 365 ensures delivery of operational excellence alongside intelligent sales.

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