Microsoft Power Virtual Agents

Power Virtual Agents

In order to increase the efficiency of consumer experiences, AI chatbots and virtual agents are becoming an increasingly significant part of digital transformation across industries. Power Virtual agents help the organisation to use intuitive AI Chatbots, freeing up workers to work on specific queries and high-value experiences. 

To get up and running fast, use custom workflows with a basic no-code editor, with specialised code choices available to obtain more sophisticated capabilities. Computer programmes designed to mimic human conversations have existed for decades, but the concept of bot-tool conversational AI is relatively recent. 

Dynamics 365 Virtual Agent and Azure Bot Service are integrated into this new concept of conversational AI. We will detail the features in today ‘s blog that helps conversational AI to create excellent customer interactions.

Microsoft Power Virtual Agent
Microsoft Power Virtual Agent DASHBOARD.

Virtual Agent Dynamics 365 

Dynamics 365 Virtual Agent is an AI-based programme without coding that focuses on offering the ability of customer service organisations to participate in tailored interactions that go beyond conversational quest.

With unique solutions, automated agents have the ability to instal and handle the automation of managing issues. In order to deploy solutions to challenges, subject matter specialists should be hands on. Using a guided, code-free graphical interface and easy-to-use models, these experts will build, test and launch bots.

Integrating with Power Automate (formerly Microsoft Flow) is an essential function of Virtual Agent. Without writing some code, Power Automate will expand your Virtual Agent ‘s functionality and do stuff like cause current flows or build new ones that call backend systems. Extensibility can also be provided by custom connectors.


Easily create your own chatbots

Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface. Easily integrate your chatbots with the products and services you use every day. Look up records, personalize conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.

Build smarter bots

Get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.

Microsoft Power BI

Since data is such a critical aspect of business, it is important to use a strong Business Intelligence tool. Microsoft Power BI is a market-leading reporting & analytics product that has been acknowledged as a pioneer for 12 consecutive years in the Gartner Magic Quadrant for Analytics and Business Intelligence Systems, so why don’t more organisations use it to get more out of their company’s data? We will discuss a few of the many strengths that Power BI has and show you how you can get more from your business data in this blog post.

What is Power BI?

Power BI is a Microsoft cloud-based business intelligence tool that helps you to analyse your knowledge to obtain valuable insights, helpful in making data-backed choices to move your organisation forward. Power BI dashboards and analyses incorporate information in real-time from a large range of outlets to have a 360-degree view of the enterprise in one location. You may create personalised dashboards and reports or use pre-made models to view details, such as sales, promotions, customer support or any other business functions you choose to track, from several different aspects of your business.

Power BI Dashboard

What you can do with Power BI?

A basic drag and drop user interface is used to create immersive dashboards and reports using a drag-and – drop canvas loaded with entertaining visualisations that are modified in real time to create visualisations and reports. To show your results, Power BI comes with over 15 different visualisations, as well as an online library packed with additional community-created options.

Access and control from anywhere

You can view your Power BI dashboards and reports on any platform with native smartphone applications for iOS , Android, and Windows devices to ensure you’re never left out of the loop. Set up smartphone notifications and share your dashboards via text , email or on the app itself for critical KPIs.

Promotes collaboration

Power BI facilitates teamwork through the ability to collectively edit, collaborate and review dashboards. Power BI workspaces include an environment in which teams can collaborate together to exchange dashboard ownership and management, documentation, databases and workbooks. You should post the dashboards and files, allowing individuals to access and engage with the information, but not change it. You will also communicate and communicate with your colleagues or embed your dashboards and results on blogs, in SharePoint, applications, and more.

Natural language search

The in-built ‘Q&A’ functionality of Power BIs helps you to ask questions about your data using natural language, the same as when you look for something on Google. Power BI then interprets the question after posing a question and changes the visualisations on your dashboard to include an answer. Without the need to query a data scientist, this feature helps every user to get quick insights into their data.


Power BI forecasting combines AI and machine learning to give you predictive modelling, allowing you an accurate idea of your potential success before it ever exists. In order to adjust the prediction on your visualisation, you should determine several inputs such as the forecast duration and confidence interval. Applying the forecasting tool to a visualisation would refresh it with a detailed representation of how the data might appear over the chosen time frame, allowing you to prepare your approach efficiently in the future.

Slicers, drill through, drill-down

Slicers are used to allow users to refine and display data for only certain selected elements in a study. For instance, you are looking at a general sales report from your shops, but you want to highlight each store’s results separately in order to compare your data. It is a much easier way to display multiple datasets than to construct a separate visualisation. Slicers can be coordinated with all the visualisations by a single click through several report sites.

Drill through is used in the report to create a website that focuses on a single business such as a provider, client or maker. When you right-click and visualise the main report tab, the pages are separate from your main report and take you to this separate page with the visualisations modified if you wish.

You may use the drill-down mode of Power BI to show more information about the data when a visualisation has a hierarchy. By default, drilling only filter data for one visualisation, but you can enable several visualisations to be filtered at once. If you look at a visualisation of your total sales of clothes, you can drill down and see the overall sales by item category, then you can drill deeper to see overall sales by item size or colour, giving you deeper insights into your information.

Business Central of Microsoft Dynamics 365

If you are already a Dynamics 365 Business Central customer, to provide you with easy insights about your business, you can see Power BI reports inserted directly into pages inside the programme. If you pick certain pieces of material, such as looking at total item sales and then clicking on one particular item, these embedded visualisations are interactive and dynamically modified. Power BI also helps you to connect Business Central as a database, allowing you an endless ability to produce insightful dashboards and analyses to provide you an in-depth view into the success of your business. We hope that this blog post has provided you more insight into some of Power BI’s many strengths, this is not a detailed rundown of all the features in the solution, but it gives you an understanding of how much more you can use it to get from your business data.

Hence, Power BI is Microsoft’s Business Intelligence (BI) and Analytics platform that offers effective real-time data analysis to customers and companies, helpful in making data-backed decisions to move your business forward and thoroughly understand your results.

Moving to Microsoft Power Platform

What are the biggest apprehensions of moving to Microsoft Power Platform?

Moving to Microsoft Power Platform

  1.     It would compromise the security of the data.

The biggest fear that you will face from the outset will be data security and its dispersal preventing. The management of sensitive data is absolutely critical for any business. The risk increases when the data is too internally accessible, more specifically to staff who should not have access to this information. The initial reason for your IT team should refuse may be because of the fear that information will end up anywhere and that they will lose control of it. 

Solution here is: Regardless of the software you ‘re implementing, when granting access, it’s always important to establish good practices and sound regulations. The setting up of security profiles and requests for access may limit information flow. Implementing this task properly is crucial since doing otherwise could expose the company to great risks.   

  1.     We don’t have the financial resources.

Your IT department may also be concerned about the cost increases. The more your company is able to use and create applications for many employees, bigger the licensing costs. Depending on the budget set aside for each department, the addition of these new costs can quickly turn into a headache. 

Solution here is: Creation of new applications to solve problems will increase the organisation’s efficiency. Thus, the investment in licences will be recovered quickly through significant time savings. 

  1.     This will overload the IT team.

Your IT department may also worry that it will unduly increase its workload. In addition, there could be a craze around these applications. But this also means that requests for improvements and bugs will most likely emerge. Obviously, the IT department knows this process. However, for the IT team this work could be especially difficult. Developers are not uncommon to forget to maintain documentation or to do standard follow ups. The application management is then a lot more complex for the IT department.
Solution here is: There are two approaches to this; 

  • Build a Center Of Excellence as a long term strategy: Establishing a centre of excellence is the best way to prevent the IT department from being swamped with work. This is a team with a methodology and the tools needed to support, train, and grow new developers. This ensures that they are supported in their development initiatives, and everybody will collaborate in this context, which will divide the load among many. 
  • Empower all the business users in addition to IT: Once the Application Lifecycle Strategy & Security are defined. You could identify one or two volunteers from each department and get them to start building apps relevant for that team. This way it becomes a much more collaborative, rapid way of app development with maximum utilization of the Low Code/No Code strategy of the Microsoft Power Platform. 
  1.     The application data is imprecise.

The developer creating an application or dashboard often fills erroneous data. If the information used has not been validated, consulting with this platform may have serious implications for the business. In other words, your organisation, based on inaccurate information, could make wrong decisions. 

 Solution here is: So, the procedure hasn’t changed in the case of an application. The data used must still be ensured and their presentation validated.

  1.     This will increase Shadow IT

Shadow IT represents all the technological decisions that are made in your company without the knowledge of your IT department. From the IT department ‘s perspective, giving free rein to developers creating applications complicates the monitoring of the tools being used. 

Solution here is: Everything created and implemented is visible to the IT department by using Microsoft Power Platform tools. The IT shadowing collapse is precisely the strengths of this platform. More the IT department allows employees to use the power platform to solve the problems they face, the more they can keep an eye on the tools they use.

Also Read More about – Power Automate UI Flows are available in CoE Starter Kit 

Sysfore is a Microsoft Gold Partner with unique customer stories using the Microsoft Power Platform. Being a low code/no code platform, partner could help customer in quickly building apps for their key business challenges leveraging the various solution components. As requested sharing with you the solutions which Sysfore has already built on Power Apps platform for customers.

Watch this video?  to get a quick overview of how the CoE Starter Kit can help you adopt the Power Platform at scale!

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