In order to increase the efficiency of consumer experiences, AI chatbots and virtual agents are becoming an increasingly significant part of digital transformation across industries. Power Virtual agents help the organisation to use intuitive AI Chatbots, freeing up workers to work on specific queries and high-value experiences.
To get up and running fast, use custom workflows with a basic no-code editor, with specialised code choices available to obtain more sophisticated capabilities. Computer programmes designed to mimic human conversations have existed for decades, but the concept of bot-tool conversational AI is relatively recent.
Dynamics 365 Virtual Agent and Azure Bot Service are integrated into this new concept of conversational AI. We will detail the features in today ‘s blog that helps conversational AI to create excellent customer interactions.
Virtual Agent Dynamics 365
Dynamics 365 Virtual Agent is an AI-based programme without coding that focuses on offering the ability of customer service organisations to participate in tailored interactions that go beyond conversational quest.
With unique solutions, automated agents have the ability to instal and handle the automation of managing issues. In order to deploy solutions to challenges, subject matter specialists should be hands on. Using a guided, code-free graphical interface and easy-to-use models, these experts will build, test and launch bots.
Integrating with Power Automate (formerly Microsoft Flow) is an essential function of Virtual Agent. Without writing some code, Power Automate will expand your Virtual Agent ‘s functionality and do stuff like cause current flows or build new ones that call backend systems. Extensibility can also be provided by custom connectors.
Easily create your own chatbots
Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface. Easily integrate your chatbots with the products and services you use every day. Look up records, personalize conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.
Build smarter bots
Get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.
Microsoft Power Platform is pioneering the digital transformation, aiming to help companies re-imagine how to bring people together, Data and processes creating value for your clients and in a digital first world maintain a competitive advantage.
The Power Platform consists of FOUR core applications:
—Turn ideas into organizational solutions by enabling everyone to build custom mobile and web apps that solve business challenges.
— Boost business productivity to get more done by giving everyone the ability to automate organisational processes.
Power Virtual Agents
—Easily build chatbots to engage conversationally with your customers and employees—no coding required.
—Displaying your business data in interactive, real-time dashboards and reports to provide detailed insights.
CDS – Common Data Service allows you to store and manage data that business applications use securely. Data is stored on a set of entities within the Common Data Service. An entity is a set of data storage records, similar to the way a table stores data within a database. Common Data Service includes a basic set of standard entities that cover typical scenarios, but you can also use Power Query to create and populate custom entities specific to your organisation with information. Then app makers can use Power Apps to use this data to create rich applications.
AI Builder – is a capability of Microsoft Power Platform that you can utilise to improve business performance by automating processes and predicting results. AI Builder is a turnkey solution which delivers AI power through a point-and – click experience. You can add intelligence to your apps with AI Builder, even if you don’t have the coding or data science skills.
Within Power Apps Studio or the Microsoft Flow website you can access AI Builder from the navigation pane. The simple wizard like experience is tailored to empower every developer in accordance with the power platform’s essence. Under the ‘Models’ tab of the AI Builder, you can access all of your AI models in a single pane, providing up front key information about each model in a tabular format. Clicking on a particular model takes you to its details page, where the user is made available with other key information and actions. You can perform actions like publish and test the model, view the model efficacy and weights of data contributing to it or view other recommended rom the details page. You can perform actions such as publishing and testing the model, viewing the effectiveness of the model and the weights of the data contributing to it or viewing the details page of another recommended rom.
Portal Power Apps makers can now create a powerful new type of experience; external websites that allow users outside their organisations to sign in with a wide variety of identities, create and view data in the Common Data Service, or even anonymously browse the content.
For creators to quickly build a website and customise it with pages, layout, and content, these capabilities feature a revised end-to – end experience. Through templates, makers can reuse page designs, add forms and views to display Common Data Service key data, and publish it to users.
See how to automate machine learning processes to enhance the usage of AI with Power Automate. The process of how to use pre-built AI tools inside Power Automate, and show how this automation can be used in the Power Platform, furthermore how to use form processing, using AI Builder and Power Automate, to read handwritten forms. Learn how to detect the objects and activities in an image using Power Automate, Power Apps and Cognitive Services.
With such a wide array of applications, Microsoft is a leader in the enterprise tools and apps market. These applications range from standard Office 365 productivity tools, business back-end systems in Dynamics 365, or hundreds of Azure’s cloud services —just to name a few.
How does Power Platform collaborate together with all 4 apps?
All four of these applications have different functionality but can work together to significantly improve your operations. In fact, to gain a deep perception, here is a case in which all applications in the Power Platform can work together.
An app has been created on Power Apps which allows salespeople to create sales orders on the go, meaning they don’t have to wait until they’re back in the office to fill out the sales order. The salesperson goes to a client site, finds out what they need to order and fills out the required information on the app, storing the data in the CDS. Then Power Automate workflow has been set up to send an automatic email notification to a manager to approve the sales order as soon as it has been filled out. A Power BI dashboard has been created to display sales data, tracking various metrics relating to item sales, sale locations, number of sales for each salesperson, etc. Finally, with the help of Power Virtual Agent AI bots, you can know the status of your order, whether it’s approved or at what stage.
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