Field service remains as an important strategic component for most enterprises as per, as it basically drives consumer loyalty and fabricates stronger, trusted relationships with clients. Microsoft Dynamics 365 for Field Service accomplishes this with enhanced first-time fix rates and facilitates productivity. With advanced scheduling, resource optimization and mobile enablement capabilities, you would now be able to keep your client at the focal point of your business.
Field service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows you to move from a costly break-fix model to a never-fail service model.
Be at the right place at the right time.
Optimize your field service administration. To accommodate both customer service representative and dispatcher workflows, Organize individuals and equipments with flexible scheduling- Precise appointment scheduling- so it’s easy to fit more arrangements into the day.
Account for all service revenue and improve customer satisfaction
Make it less demanding to oversee and maintain the accuracy of service contracts and installed products across customers and locations using field service management software. With greater comprehension of contract data, you drive faster, more accurate billing while at the same time helping field service teams recognize new deal chances to drive extra income.
Have the right resources on every call
Manage inventory updates and stock history across locations, including warehouses, depots, and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.
Improve field processes and technician productivity
Provide native mobile applications with real-time and offline data. No matter which device they use, your technicians can view the customer information and guidance they need when they need it
Connected Field Service
Lower costs by dispatching technicians only when needed
Detect, troubleshoot, and resolve issues remotely with Internet of Things connected devices. See problems before customers even know about them and attempt to solve them remotely so your technicians are only sent when necessary.
Targeted at the new age businesses and customers, Microsoft believes Dynamics 365 will enable every business to cater to business automation employing Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). Dynamics 365 comes alongside a host of industry-specific solutions and apps which will not only improve capabilities but allow for extensibility.