Smartify your business with the power of Microsoft Dynamics 365

Smartify your business with the power of Microsoft Dynamics 365

Over the years, the digital revolution has seen a rise in customers demanding top-notch service experience from companies. The ease with which bad customer service experiences can be shared on social media platforms has forced many companies to relook into their customer engagement model. While advances in technology have helped manufacturers create better products, buyers also have higher expectations these days.

In fact the phrase “customer is the king” has been there for a while now, but what can manufacturing and distribution companies do about it?

Businesses focused on distribution and manufacturing of high-value products constantly need to upgrade themselves to achieve higher efficiency and performance by harnessing the power of technology. With rising costs and insatiable customer preferences, they are on the lookout for solutions that can help them to:

  • Actively grow the number of qualified leads and accelerate business growth and revenue
  • Create exceptional customer service through proactive employee engagement
  • Empower and equip employees to take timely action on customer work orders to drive operational efficiency

Smartify 365 redefines how you engage with the customer and allows you to accelerate business growth with exceptional customer service.

 

What is smartify 365?

Smartify 365 is a comprehensive customer engagement solution designed for the distribution and manufacturing industry

Smartify 365 is built on the powerful Microsoft Dynamics 365 platform to help businesses quickly manage many of the departments’ operations effectively from the central application, clearly defining the various users and roles. Some of the key modules and features are as below:

  • Sales engagement – Harness the 360-degree customer view to manage leads, opportunities, quotations, sales order & invoices for an accelerated sales engagement. Create the right checkpoints and measurement metrics to reach larger customer segment and increase growth targets.
  • Warranty management – Warranty Management allows you to ease the process of annual maintenance contracts and billing. It also includes Service Level Agreements (), entitlements, and renewals applicable for the customers.
  • Service management – Service management assist in managing customer service engagements in a more structured and timely manner. It includes ticket management, resolution tracking, regular communication and timesheet management.
  • Work Order Management – Work order management helps the installation team to fulfill the orders and service work orders for the service team to close the customer support cases under warranty or AMC
  • Country-specific accounting localization (GST for India) available to handle customer invoicing, extending the CRM capabilities to utilize for customer invoicing and track the receivables. 

“Smartify 365 brings operational excellence to intelligent sales and customer experience helping businesses quickly manage multiple vital operations effectively from the central application and harness the cross-sell opportunities to achieve higher revenue targets.”

-Ajith Mathew George, Director of technology, Sysfore Technologies


Who should use Smartify 365?

Smartify 365 is the best fit for small to medium business in the distribution and manufacturing sector that are handling and producing high-value products with networks spread across different locations. Smartify 365 can be a great value add for enterprise in the area of engineering, manufacturing, medical equipments, automation, quality and product testing, benchmarking, etc.

 

Take a Free 30 Day Trial Now 

 

Benefits of Smartify 365

  • Efficient Sales Engagement – With the 360-degree customer view, enterprises can now reach their prospects at the right time. With the right checkpoints and measurement metrics, reach larger customer segment and increase growth targets.
  • Hassle-free Warranty & Work Order (WO) management – Efficient management of SLA, entitlements, renewals, Annual Maintenance Contract (AMC) & billing
    • Timely engagement in fulfilling installation & service WO under warranty or AMC
  • Intelligent monitoring and reporting – The management can get a bird’s eye view of all the operations which helps them to efficiently utilize the available resources.
    • Clear visibility of expectations that need to be fulfilled by the individual teams at the micro-level.
  • Personalized customer experience – Deliver personalized customer experience through enhanced sales and customer service management.
    • Timely customer engagement achieved through efficient service management and collaboration with Office 365
  • Comprehensive invoice management – Extended CRM capabilities to handle customer invoicing & tracking the receivables, with country-specific accounting localization like GST.

Contact one of our experts today to learn how you can implement Smartify 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555 for a free consultation.

Achieve 17X return on your investments with Dynamics 365


Nucleus has published a new research report on the ROI from Dynamics 365 deployments, and the findings are groundbreaking. Nucleus found that for every dollar spent, companies realized an average of $16.97 in returns. According to the report summary, “this is significantly higher than the average for both enterprise resource planning (ERP) and customer relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively”. Nucleus found that companies taking advantage of Microsoft’s investments in cloud and usability, as well as integration and analytics, were able to achieve significant returns by increasing productivity and revenues and reducing costs.

Microsoft Dynamics 365 delivers $16.97 for every dollar spent

The report also dives into the value drivers for the cases which resulted in the impressive returns, finding that common elements to the financial success of deployments include:

  • Integration of Microsoft solutions with existing or new data sources and applications which has led to finishing the projects on-time and under-budget.
  • Real-time data and embedded analytics functionality which has maximized the value of the company with data-driven decision making.
  • Familiarity of the user interfaces across products which have helped customers to speed up onboarding and user adoption process.
  • The focus on improving user productivity by automating or standardizing repeatable manual processes
  • Innovations from cloud technology which has reduced the initial hardware and ongoing information technology (IT) support spend.

The integration of business capabilities such as ERP and CRM with Office 365, Power BI, PowerApps, and Azure offer even greater value than the industry averages for CRM and ERP. As Microsoft makes further investments in integration and innovation, customers will benefit from the additional value provided by the Dynamics 365 portfolio.

 

Let Sysfore be your Guide

Whether your organization is ready to get started with Dynamics 365 or have questions on where to start, Sysfore is here to support you.

Know More about:

Dynamics 365 for Sales

Brisc 365 – The winning combination of D365 for sales and LinkedIn Sales Navigator

Dynamics 365 for Customer service

We, Sysfore Technologies are building Dynamics 365 to meet you where you are, at every step of your journey. Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555 for a free consultation.

Enhancing Customer Engagement with Digital Transformation in Sales

Customer engagement for a sales organization is more than an influential action initiated by communication – it’s the cycle of everything that happens between personal and digital encounters. Customer engagement demands an organization-wide allegiance to building meaningful connections, establishing relationships, and nurturing those relationships to institute trust. Customer engagement drives every interaction, every process, and every decision—and it’s the key to driving sales.

 

Leaders across multiple industries ranked customer engagement the #1 driving force behind sales versus tactical drivers like automation and productivity

 

The top-performing sales organizations are leveraging digital transformation to unlatch greater revenue growth. They understand the need for technology to fully apprehend customer engagement, and they seek technologies that continually help them evolve their customer engagement capabilities.

 

Digital Transformation and Revenue Growth

To drive customer engagement, many sales organizations are embracing technology to some extent. Where they are in their digital transformation journey varies, depending on their views and behaviors regarding technology adoption.

Digital transformation in Sales

  • Skeptics: Organizations that have yet to begin a digital transformation journey are embracing technological tools that — while may seem rudimentary — are invaluable to their sales teams.

 

  • Followers: As organizations begin to evolve on their digital transformation journey, they look for technologies that will allow for deeper engagements. They start to see the benefits of moving beyond introductory tools and adopting technologies like customer relationship management (CRM) tools to increase productivity, reimagining the capabilities of their sales teams

 

  • Strivers: Organizations who reach this point in their digital transformation journey are committed to evolving their customer engagement capabilities. This is where organizations start to see a cultural shift in the way they view and approach technology, with sales leaders prioritizing digital transformation as an organization-wide initiative—garnering support from the top-down.

 

  • Drivers: Sales organizations in this stage know there is no definitive end to the digital transformation journey. Drivers constantly experiment with advanced technologies and seek every opportunity to engage customers and gain a competitive advantage. Even when technology fails them, they continue to invest and experiment.

 

Turns out that there may be a direct correlation between digital transformation and revenue growth.  You’ll see in the following graph that organizations from the May 2016 Microsoft survey identifying as technology Drivers enjoyed a 50% increase in revenue growth:

Digital transformation in sales_2

Digitally transforming your sales organization is an evergreen journey. It’s an ongoing process that needs to become part of your organization’s culture, and it requires commitment and initiation from sales leaders.

 

To see how Microsoft Dynamics 365 for Sales, part of the next generation of business applications from Microsoft, can help your organization successfully navigate transformation, take this free readiness assessment: https://www.sysfore.com/sysfore-D365-offerings.aspx

 

Learn more about how your organization can pursue service innovation with Dynamics 365. Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555