The Winning Combination – Dynamics 365 and LinkedIn Sales Navigator

As Microsoft continues to position itself as THE leader in the business apps ecosystem, one of the devlopments that stands out as a source of great excitement for all Dynamics users is the new integration with LinkedIn Sales Navigator

The acquisition has brought new and exciting opportunities for the Sales users within Dynamics 365 via Sales Navigator.  Finding the right firms that you want to do business with and effectively managing those opportunities within Dynamics 365 is more powerful than ever.

To improve performance and productivity, social selling is integrated with the sales pipeline. With data from LinkedIn Sales navigator embedded right into your dynamics 365 (CRM), users can carry out sales process and customer prospecting without interrupting their workflow.

 

Key Features Of Sales Navigator

  • LinkedIn Interactions

All the premium linkedIn features like inmails, messages and sending a connect request are all available within Dynamics 365. Latest leads and account updates including profile updates, job changes, shares, and news are also available within Dynamics 365.

  • Lead Recommendations

Sales-specific search tool is available within the application which allows a salesperson to discover new leads new leads directly from within CRM by utilising the extended LinkedIn network.

  • TeamLink

TeamLink is a feature in Dynamics 365 which lets the user to view if anyone from their company or connections is connected to the prospect.This is referred to as Out-of-Network Unlocks and is included in one of the premium memberships for Sales Navigator.

  • Work Anywhere

With Microsoft’s strategy of Mobile first and cloud first, Microsoft Dynamics 365 application is accessible via mobile apps.

  • Sales Insights

For effective selling, Dynamics 365 offers insights from buyer personas and user activities on LinkedIn. Sales Navigator also helps the sales team to stay updated and informed about the prospect by providing insights and information in real time.

Also read: D365 v/s the rest

LinkedIn sales navigator and Dynamics 365 is the ideal mix for B2B sales. The Dynamics 365 sales workflow begins with prospecting at the lead level and then qualifying it as a pursuable opportunity. The Sales Navigator comes in handy during the opportunity pursuit by leveraging your own or your team’s connections with the influencers at the target account.

That doesn’t mean that Sales navigator is not applicable for B2C, PayPal is the prime example of a B2C company using this winning combination for success.

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555

 

D365 V/s The Rest

When Dynamics 365 was announced last year, Takeshi Numoto, Corporate Vice President, Microsoft Cloud + Enterprise, described a better world for businesses everywhere. “One where you can track leads, automate field service, drive sales and improve operations using modern, mobile, enterprise-ready intelligent business apps from the cloud that are as easy to use as the consumer apps that help us all get rides, book rooms, listen to music and take actions to improve our health.”

In just a few weeks after the launch, Microsoft Dynamics 365 took the center stage and showcased the unification of the Dynamics CRM and ERP Cloud solutions into one cloud service with new purpose-built applications and built-in insights and intelligence. With core business apps (focusing on Sales, Field Service, Customer Service, Project Service Automation, Marketing, and Operations), analytics from Cortana Intelligence and Power BI, and the productivity power of Office 365, this new approach is more than a game changer. It will be the framework that will help grow your business in FY18 and beyond.

While there are many different kinds of CRM tools available from different vendors, only Microsoft Dynamics 365 focuses on small and medium organizations as well as multinational corporations. Dynamics 365 for Business Edition can either be bought as an individual app or as a part of Dynamics 365 Business Edition, which comprises SMB focused sales, service, and marketing applications. It also comes at a lower cost and targets companies that have between 10 to 250 employees. Whereas Dynamics 365 Enterprise Edition is cloud solution designed for large businesses with more than 250 employees.

Microsoft Dynamics 365 offers deep integration to Office 365 to seamlessly connect your data and processes with collaboration and productivity, tools like SharePoint, Office, and Skype for Business can also be integrated. And with embedded intelligence tools including Power BI, Cortana Intelligence Suite, and Azure IoT, Dynamics 365 will help your organization disrupt the competition and increase the speed and efficiency of doing business.

Above all, Microsoft Dynamics 365 for Sales + LinkedIn Sales Navigator represents a major development for the sales process will make your more effective and allow you to save valuable time in order to tune up the sales pipeline:

With D365 and LinkedIn Sales Navigator Integration, you get:

 

what you get with D365

 

 

With so many options out there, selecting the right customer relationship management (CRM) solution can seem like an uphill battle. Here is a list of CRM leaders:

 

D365 comparison tble

 

 

What makes D365 different?

Improved operational efficiency

Its flexible workflow engine enables organizations to automate operations and processes in ways that people can use each day. Microsoft Dynamics 365 can relieve your employees of ordinary but vital work.

Enhanced customization

It can be tailored to function the way your company already works or wants to work

Targeted marketing campaigns

Microsoft Dynamics 365 delivers a marketing automation tool that simplifies processes like building lead and client lists, creating campaigns targeted at specific prospects, measuring results and executing follow-ups.

Simplified service scheduling

Microsoft Dynamics 365 delivers a centralized, all-in-one view of all client service requests and calendars.

D365 & O365

Dynamics 365 CRM enhances the reach of Microsoft Office Outlook by converting it into a tool to manage client information.

Seamless application and data source integration

D365 connects easily with the 3rd party application to help break down information

Scalable database architecture

Dynamics 365 offers you superior performance and flexibility with advanced features, state-of-the-art technology, and a robust architecture built to stand the test of time.

Now that you’ve had a quick glimpse into what makes Dynamics 365 different and efficient, are you ready to implement D365 for your business?

Take this free readiness assessment for Dynamics 365 on our websitehttps://www.sysfore.com/sysfore-dynamics365-offerings.aspx

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555

Microsoft Dynamics 365 For Customer Service

Today’s business must take care of their customers…or someone else will. Customer engagement has changed significantly in the past 10 years, a business today needs to engage with their customers on the channel of their choice. It is critical to provide the right help at the right time. Microsoft Dynamics 365 can enable any organization to provide a world-class customer service on a single platform. The Key features Of Microsoft Dynamics for Customer Service are Supplier Viability, Case Management, Knowledge Management, Social Customer Service, Customer Service Integration, Product Marketing, Product Management, Search and Reporting. The easy integration with Office 365 and Outlook makes it a compelling choice for organizations in need of a customer support.

Moreover, Microsoft is layering AI capabilities onto Dynamics 365, beginning with a customer-care solution. The offering attempts to solve problems with helpful and convincing conversations that AI agents can then hand off to customer service personnel if required. “Our goal is to increase satisfaction across areas where we engage the customer and within internal support teams who can work more effectively and efficiently,” wrote Steve Guggenheimer, corporate vice president of Microsoft’s AI unit, in a blog post.

Getting customers is not easy and keeping loyal, long-term customers can be even harder. Amazing service means that EVERY interaction matters. Whether you are connecting on the phone, on social media or in-person, having the right information at your fingertips is critical. Use Microsoft Dynamics 365 to give customers the answers they need starting with self-service portals and customer service reps the tools to ensure every case gets the attention and resolve it deserves.

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555.