Microsoft Dynamics 365 For Customer Service

Today’s business must take care of their customers…or someone else will. Customer engagement has changed significantly in the past 10 years, a business today needs to engage with their customers on the channel of their choice. It is critical to provide the right help at the right time. Microsoft Dynamics 365 can enable any organization to provide a world-class customer service on a single platform. The Key features Of Microsoft Dynamics for Customer Service are Supplier Viability, Case Management, Knowledge Management, Social Customer Service, Customer Service Integration, Product Marketing, Product Management, Search and Reporting. The easy integration with Office 365 and Outlook makes it a compelling choice for organizations in need of a customer support.

Moreover, Microsoft is layering AI capabilities onto Dynamics 365, beginning with a customer-care solution. The offering attempts to solve problems with helpful and convincing conversations that AI agents can then hand off to customer service personnel if required. “Our goal is to increase satisfaction across areas where we engage the customer and within internal support teams who can work more effectively and efficiently,” wrote Steve Guggenheimer, corporate vice president of Microsoft’s AI unit, in a blog post.

Getting customers is not easy and keeping loyal, long-term customers can be even harder. Amazing service means that EVERY interaction matters. Whether you are connecting on the phone, on social media or in-person, having the right information at your fingertips is critical. Use Microsoft Dynamics 365 to give customers the answers they need starting with self-service portals and customer service reps the tools to ensure every case gets the attention and resolve it deserves.

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555.

Microsoft Dynamics 365 – Top 10 Reasons To Migrate Now

Microsoft Dynamics 365 not only brings together the power of Microsoft’s structured process and transaction driven applications like ERP and CRM along with its productivity tools, it is also the perfect fit for small-to-medium sized businesses on a tight budget because now they won’t have to choose one over the other. This makes Microsoft  Dynamics 365 a game changer in the CRM and ERP Space!

Here are 10 reasons why every business should migrate to Microsoft Dynamics 365:

Business Insights

Provide users with a multitude of business intelligence and data visualization to drive sales growth with accurate, up-to-date information, including sales forecasts, targets, quotas and customer buying patterns.

Familiarity

Microsoft Dynamic CRM provides you with a powerful set of CRM capabilities right within your Microsoft Outlook client.

Partner Network

Thousands of partners in over 82 countries are selling servicing and supporting Microsoft Dynamic 365, ready to help compliment your CRM project & help you increase the relevancy & value of your implementation.

Productivity

An application that lends a helping hand to increased productivity and builds an organization that is equipped to satisfy your customers. Microsoft Dynamics 365 set your business apart from the rest by providing your customers with a captivating & engaging experience.

The Cloud

Microsoft invests in cloud over $2 billion each year, reducing system management & maintenance cost. In the cloud, your CRM will always be available & you will only pay for the space you need.

Global

Provide your teams around the world with integrated yet localized tools to help communicate collaborate and drive global results with Microsoft Dynamics 365.

Microsoft Office

Increase productivity and take full advantage of products, services and solutions using your Microsoft dynamics 365 with Microsoft outlook and office 365.

Value

When considering facts that affect the total cost of ownership, costs (including licensing, training, service, deployment, administration and maintenance) customers, press & industry analysts regard dynamic 365 as one of the best values in the industry.

Flexibility

At no additional fee, Dynamic 365 can be easily customized to support extended CRM scenarios. You can manage critical relationships with partners, suppliers, and contractors, as well as with your customers.

Innovation

Microsoft dynamic 365 has seen impressive momentum in the CRM market and is recognized for category-leading capabilities in the CRM industry by many third-party experts and analytics firms, including Gartner.

Contact Sysfore Technologies, Microsoft Dynamics 365 Partner, today to find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555.

Transform Your Business With Microsoft Dynamics 365

Today, organizations need intelligent business solutions to grow, evolve, meet the changing customer needs and market requirements to capture new opportunities in the process.

But, there are times when

  • Businesses are worried about their continuity due to employee movements, competition, inherent inefficiencies, low productivity, etc.
  • There are issues with Inventory Management
  • Improper sales forecasts are made
  • There is a mismatch between the demand and supply
  • Employees get lost mid-way when multiple tasks pile up and affecting the business productivity

What organizations need are intelligent applications that work together seamlessly over the cloud. This is where Microsoft Dynamics 365 comes into the picture. It allows business applications to work together and smoothly across CRM and ERP systems and offers business intelligence, flexibility, and growth and transforms businesses in such a way that they can respond to the specific business requirements efficiently through custom-built apps. Microsoft Dynamics 365 lets you manage and run your business while enabling you to:

  • Engage with customers by building personalized experiences across all customer touchpoints,
  • Empower their employees by offering familiar tools to turn big data into actionable insights,
  • Optimize their operations with the help of predictive guidance through intelligent applications, and
  • Transform products and business models by making them more proactive.

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