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Power Virtual Agents

In order to increase the efficiency of consumer experiences, AI chatbots and virtual agents are becoming an increasingly significant part of digital transformation across industries. Power Virtual agents help the organisation to use intuitive AI Chatbots, freeing up workers to work on specific queries and high-value experiences. 

To get up and running fast, use custom workflows with a basic no-code editor, with specialised code choices available to obtain more sophisticated capabilities. Computer programmes designed to mimic human conversations have existed for decades, but the concept of bot-tool conversational AI is relatively recent. 

Dynamics 365 Virtual Agent and Azure Bot Service are integrated into this new concept of conversational AI. We will detail the features in today ‘s blog that helps conversational AI to create excellent customer interactions.

Virtual Agent Dynamics 365 

Dynamics 365 Virtual Agent is an AI-based programme without coding that focuses on offering the ability of customer service organisations to participate in tailored interactions that go beyond conversational quest.

With unique solutions, automated agents have the ability to instal and handle the automation of managing issues. In order to deploy solutions to challenges, subject matter specialists should be hands on. Using a guided, code-free graphical interface and easy-to-use models, these experts will build, test and launch bots.

Integrating with Power Automate (formerly Microsoft Flow) is an essential function of Virtual Agent. Without writing some code, Power Automate will expand your Virtual Agent ‘s functionality and do stuff like cause current flows or build new ones that call backend systems. Extensibility can also be provided by custom connectors.

 

 

Easily create your own chatbots

Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface. Easily integrate your chatbots with the products and services you use every day. Look up records, personalize conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.

Build smarter bots

Get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.