cloud crm

Microsoft Dynamics 365 For Customer Service

Bobby Varghese

Today’s business must take care of their customers…or someone else will. Customer engagement has changed significantly in the past 10 years, a business today needs to engage with their customers on the channel of their choice. It is critical to provide the right help at the right time. Microsoft Dynamics 365 can enable any organization to provide a world-class customer service on a single platform. The Key features Of Microsoft Dynamics for Customer Service are Supplier Viability, Case Management, Knowledge Management, Social Customer Service, Customer Service Integration, Product Marketing, Product Management, Search and Reporting. The easy integration with Office 365 and Outlook makes it a compelling choice for organizations in need of a customer support.

Moreover, Microsoft is layering AI capabilities onto Dynamics 365, beginning with a customer-care solution. The offering attempts to solve problems with helpful and convincing conversations that AI agents can then hand off to customer service personnel if required. “Our goal is to increase satisfaction across areas where we engage the customer and within internal support teams who can work more effectively and efficiently,” wrote Steve Guggenheimer, corporate vice president of Microsoft’s AI unit, in a blog post.

Getting customers is not easy and keeping loyal, long-term customers can be even harder. Amazing service means that EVERY interaction matters. Whether you are connecting on the phone, on social media or in-person, having the right information at your fingertips is critical. Use Microsoft Dynamics 365 to give customers the answers they need starting with self-service portals and customer service reps the tools to ensure every case gets the attention and resolve it deserves.

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555.

6 Top Advantages of Cloud CRM services for SMBs

Bobby Varghese

Implementing a Cloud CRM introduces many new ways of doing business. Moving the customer and project data to the Cloud brings multiple benefits that were not accessible with traditional, on-premises CRM solutions.

Before we move on to the advantages, let’s first understand exactly what a Cloud-based CRM means. A Cloud CRM System is any Customer Relationship Management technology where the CRM software, CRM tools, and the organization’s customer data reside in the cloud and are accessed by end-users via web-based tools or a web browser. It is a platform which offers the fastest and most competent way to put the customers at the center of everything a business does. It helps the businesses in sales, marketing, after sales support, community building, etc. In short, it manages your business’ single most important goal – satisfying your customers.

 

So, what are the advantages of Cloud-based CRM?

Easy Installation:

IT leaders feel that the installation process of Cloud-based CRM services is long and complex. It is, in fact, simple and the system can be up and running in no time. All it requires is an internet connection and can be used with a simple sign-in. It saves the costs incurred on hardware, servers and maintaining software. And, as the complex installations, data migrations, upgrades, etc. are done remotely, it also saves on the cost of hiring a permanent IT person on site.

Seamless Access:

One of the greatest advantages of a cloud-based CRM is round-the-clock accessibility. You can maintain a centralized database which can be accessed remotely by you or your colleagues at any time from any device. This helps in better collaboration and offers more flexibility and freedom to keep up with your customer needs on-the-go.

Affordable:

You can pay for Cloud-based CRM services as and when you use them.  This requires minimum upfront investment and reduces risk. Moreover, there are no hidden charges when it comes to buying additional hardware or license fees. All you have to pay is a set monthly fee for using the service. This makes Cloud-CRM the most preferable and optimal solution for small and medium sized enterprises.

Highly Secure:

Customer data security is one of the major reasons why most of the enterprises are wary of adopting a cloud solution. According to Forrester Research, about 51% of the firms don’t opt for a cloud solution only because of security concerns.

Cloud CRM service providers take the responsibility to protect your customers’ confidential information and therefore, take these security concerns very seriously. In fact, the information security levels offered by Cloud servicing companies are higher than any other on-premises server. They offer advanced backup policies and also have clear data recovery plans to fight data breaches.

Flexible:

Businesses with smaller customer base prefer to prefer to start with the limited features that can help them in the current work which is relevant to customer needs. However, as the customer base grows, the company might need more features and advanced modules in their CRM system. In this case, companies can get a bigger, better and more innovative CRM system which can be updated instantly without the need to write a new program.

Enhanced Compatibility:

Today’s IT world demands flexibility in integration and standalone products have little chances of success. Especially in a small business environment, information exchange between already available technologies is of utmost importance. Thus, compatibility with other programs is the key to ensure a CRM system’s longevity and effectiveness.

A Cloud CRM can be easily integrated with email clients, software, and other Microsoft office products making it an appropriate choice for small businesses.

 

The role of cloud-based CRM should be considered as a strategic business enabler. A good cloud CRM system will lead to enhanced customer satisfaction and improve the profitability of the business. And, the right partner can not only make cloud CRM happen for your business but can also fuel your competitive edge in the process.

Do you want to find out how cloud-based CRM can impact your business? Write to our experts at info@sysfore.com or give us a call at +91 (80) 4110 5555 and get free consultation to implement cloud based CRM for your business.