dynamics 365

What is CDS V2.0? How can Dynamics 365 users Benefit from CDS V2.0?

Ajith George

With the Microsoft Business Applications, spring 2018 release. Microsoft is unleashing a wave of innovation across the entire product line with numerous new features in three core areas: new business applications; new intelligent capabilities infused throughout; and transformational new application platform competence

 

As part of the innovations and improvements rolled out across the company’s business applications division, users of platforms such as Dynamics 365, Office 365, and Power BI can soon witness changes that will make it easier to share information between apps, collect useful insights from their data, and build custom apps to support their business processes.

 

In this article, we will take a closer look at what is CDS V2.0 and how Dynamics users can benefit from it

 

What is Common Data Service V2.0?

“The Common Data Service is the Microsoft Azure-based business application platform that enables you to easily build and extend applications with their business data. The Common Data Service does the heavy lifting of bringing together your data from across the Dynamics 365 family of services so you can focus on building and delivering the apps, insights and process automation that matter to you and your customers with Power Apps, Power BI, and Microsoft Flow.”

 

Early 2018, Microsoft rebranded its Common data service as the Common data service for apps. It allows the users to quickly integrate programs, build new custom applications and create automated workflows. With the easy access of data by apps across a company’s digital stable, Microsoft couldn’t have positioned Dynamics 365 as an intelligent, cloud-first platform

 

By bringing together data from Dynamics 365 apps, Office 365 and other third-party sources, enterprises are able to make sense of data generated by disparate programs,  giving them a more complete picture of their business.

 

The Common Data Model allows apps to integrate and share data with each other without the need for extensive, custom integration by providing a centralized point where systems can come together and connect, and bridging the gap between repositories of information once divided by a digital language barrier.

 

The CDM not only allows Microsoft business applications to communicate with each other but also with third-party apps and services.
cds v2.0

Benefits For Dynamics 365 Users

Future growth across all industries, and the organization and business models of entire industries themselves will be driven in large part by applying digital technologies to more intelligently engage customers, reimagine products and services, transform operations and empower employees.

 

On combining information from the full suite of Dynamics 365 apps, and authorizing data to be shared with other platforms, the CDS v2.0 equip Dynamics 365 users with numerous advantages:

Centralization of data

The new Common data service provides users with a stable platform in which they can store their collective Dynamics 365 data so that their apps can communicate with, and even learn from, each other. Earlier when companies were using both ERP and CRM apps from Dynamics family, the data from each platform was isolated.

“CDS helps to facilitate the movement and synchronization of data between complementary applications, for example transferring customers and contacts from Dynamics 365 Sales to Finance and Operations,” explains Ham.

“Now that Microsoft Dynamics 365 suite of specialized products are connected by the Common Data Service, it ensures each individual application is connected to the same source of data.”

Addition of new applications to Dynamics 365 is made easier to cater for requirements as your company grows. This enables the seamless and secure transfer of data between applications for a much simpler and more reliable user experience  

Build Apps and Workflows without coding

CDS v2.0 is built on Common Data Model, which provides the data-based infrastructure on which Power Apps and Flows can be built.

It’s an easy drag and drop based platform which help users without any coding experience to get the most out of their business. Thus leaving room for development and automation.

Integration with 3rd party services

CDS V2.0 allows connecting 3rd party apps like Salesforce, Buffer, MailChimp, Facebook, Google Drive, Trello, and Zendesk with Microsoft flow. This enables Dynamics 365 users to create workflows across all of their cloud service.

Deeper Analytics

The CDS for Analytics provides users with a data lake which is directly integrated into Power BI, making it easier for users to get a complete overview of their business using data pulled from a variety of sources.

Data stored in the Common Data Service for Apps integrates easily and automatically with the Common Data Service for Analytics for customers who use both services. You can start from enterprise and transactional data you already own (such as leads, campaign information, and previous customer purchases) and combine it with data from other sources (such as weblogs or product telemetry) to get a unified picture.

Learn more about how your organization can implement service innovation from cutting-edge AI solutions designed for the most complex enterprise scenarios to modular apps that let you tackle discrete business transformation processes one at a time with Dynamics 365. Contact one of our experts today to get a free consultation on how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555

5 Killer Ways to Increase Customer Retention in BFSI | Dynamics 365

5 Killer Ways to Increase Customer Retention in BFSI | Dynamics 365

Ajith George

Over the last decade, technology has transformed BFSI massively. The proliferation of smartphones has placed an unlimited supply of information at our fingertips. Customer expectations are changing at the speed of light, today anyone with a web-enabled device can compare rates, read reviews and open accounts in a matter of minutes. To remain sophisticated and competitive, banks should develop a customer-centric approach that incorporates data-insights, personnel training and added product value.

 

In this article, we will focus on how CRM can be leveraged by banks and financial institutions to increase customer retention.

 

Gain a 360° View

Dynamics 365 provides a 360-degree view of customer data including accounts, service inquiries and marketing segmentation. A well-designed system will give your sales team a deeper understanding of the customer’s situation and the roadblocks he is facing, allowing him to:

  • Help the customer in the best possible way
  • Make decisions based on data
  • Understand customer’s preferred communication medium
  • View recent interactions the customer has had with the bank.

 

Provide Outstanding service

There are multiple communication channels available to customers. Each point of contact provides an opportunity to address questions, complaints, or compliments. Ensuring all customer-facing personnel have access to CRM allows them to quickly capture their customer interactions, record follow-ups and provide fast resolution.

 

Since customers have embraced social media as a platform to leave reviews or vent frustrations, marketing departments have been looking for ways to identify and respond to customer sentiments. Utilizing Dynamics 365 to quickly identify and respond to customer posts will make a tangible impact on retention.

 

In fact, a recent Twitter study reported that customers who receive a response on Twitter are 30% more likely to recommend the brand and respond a full point higher on customer satisfaction surveys.

 

Identifying the Next Best Product

Leveraging the power of a CRM database, banks can make highly-educated product recommendations to customers. For example, Dynamics 365 can help bankers understand the most relevant product to offer a customer based on their demographics, current product mix, and life circumstances. Every bank should establish a formula for identifying the next best products for their customers. Storing the next best product for each customer in CRM will give employees a great source of referrals. Additionally, providing this tailored experience will result in a deeper relationship between a bank and its customers.

 

Execute Tailored Marketing Campaigns

Through integration with an automated platform, like MailChimp, marketing departments can create highly customized email campaigns to increase customer awareness, reinforce brand integrity, and inform customers of products and promotions straight from Dynamics 365. With the ability to segment, score, and analyze customer data, banks can offer targeted communications regarding:

  • Rate changes
  • New products
  • Products targeted towards specific life events
  • Rewards redemptions

Communicating targeted information, based on a customer’s life situation and current financial needs, increases the likelihood of engagement.

 

Listen to Your Customer

When it comes to retention, listening to and acting on customer feedback goes a long way. Surveys should be conducted regularly to maintain an understanding of the customer base, and the responses should be tied back to the customer record.

Dynamics 365 can equip banking and finance enterprises with a wealth of tools to comprehend their customer needs. An organized system can easily tell a customer’s journey to front-line representatives as well as back-office staff, leading to increased retention numbers and optimal growth

 

Learn more about how your organization can implement service innovation from cutting-edge AI solutions designed for the most complex enterprise scenarios to modular apps that let you tackle discrete business transformation processes one at a time with Dynamics 365. Contact one of our experts today to get a free consultation on how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555

What can you expect from Dynamics 365 and LinkedIn Sales navigator with the Spring ’18 update

What can you expect from Dynamics 365 and LinkedIn Sales navigator with the Spring ’18 update

Ajith George

AI – powered by decades of research from Microsoft– is already infused throughout Dynamics 365. These new solutions are designed to tackle high value, complex scenarios – end to end. Cutting edge AI technologies are implemented on to existing Enterprise scenarios and tailored to your existing processes, systems and data. The first solution is focused on customer service. It includes an intelligent virtual agent for customer care, an intelligent assistant for customer service staff and conversation management tools, all powered by Microsoft AI.

 

The world’s largest professional network is also available at the fingertips of your sales organization, with the Microsoft Relationship Sales solution. Customers like Visa, Dolce & Gabbana and Chemonics are putting Dynamics 365 to work for their business.

Spring ‘18 Updates

Customers familiar with LinkedIn and Dynamics 365 understands how Microsoft Relationship Sales is changing the way we connect with their customers, and Microsoft is going to make it even better. Below are a few of the improvements Microsoft are making to harness insights from LinkedIn Sales Navigator surfaced within Dynamics 365 for Sales. For a comprehensive list and additional details, please visit the blog from LinkedIn’s Steven Kaplan here.

  • To better elevate relationship insights, the user experience will be updated to move beyond a standard widget, and instead, offer fully configurable insights that take advantage of immersive experiences and intelligent business processes to allow for increased flexibility and adaptability to a seller’s unique sales process.
  • Soon LinkedIn InMails and messages can be sent directly from Dynamics 365 for Sales and these activities will be added to the Relationship Insights capabilities of Dynamics 365 for Sales. This will allow Relationship analytics to expand to include activities such as InMail and PointDrive interactions as well as all Relationship Assistant cards to be triggered with LinkedIn data.
  • Customers will be able to natively render profile photos from contact records in LinkedIn, enriching lead and contact data directly within Dynamics 365.

 

Making it easier for every business user to create, augment and extend business applications

From new AI solutions designed for the most complex enterprise scenarios to modular apps that let you tackle transformation one discrete business process at a time. We, Sysfore Technologies are building Dynamics 365 to meet you where you are, at every step of your journey. Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555