What can you expect from Dynamics 365 and LinkedIn Sales navigator with the Spring ’18 update

What can you expect from Dynamics 365 and LinkedIn Sales navigator with the Spring ’18 update

AI – powered by decades of research from Microsoft– is already infused throughout Dynamics 365. These new solutions are designed to tackle high value, complex scenarios – end to end. Cutting edge AI technologies are implemented on to existing Enterprise scenarios and tailored to your existing processes, systems and data. The first solution is focused on customer service. It includes an intelligent virtual agent for customer care, an intelligent assistant for customer service staff and conversation management tools, all powered by Microsoft AI.


The world’s largest professional network is also available at the fingertips of your sales organization, with the Microsoft Relationship Sales solution. Customers like Visa, Dolce & Gabbana and Chemonics are putting Dynamics 365 to work for their business.

Spring ‘18 Updates

Customers familiar with LinkedIn and Dynamics 365 understands how Microsoft Relationship Sales is changing the way we connect with their customers, and Microsoft is going to make it even better. Below are a few of the improvements Microsoft are making to harness insights from LinkedIn Sales Navigator surfaced within Dynamics 365 for Sales. For a comprehensive list and additional details, please visit the blog from LinkedIn’s Steven Kaplan here.

  • To better elevate relationship insights, the user experience will be updated to move beyond a standard widget, and instead, offer fully configurable insights that take advantage of immersive experiences and intelligent business processes to allow for increased flexibility and adaptability to a seller’s unique sales process.
  • Soon LinkedIn InMails and messages can be sent directly from Dynamics 365 for Sales and these activities will be added to the Relationship Insights capabilities of Dynamics 365 for Sales. This will allow Relationship analytics to expand to include activities such as InMail and PointDrive interactions as well as all Relationship Assistant cards to be triggered with LinkedIn data.
  • Customers will be able to natively render profile photos from contact records in LinkedIn, enriching lead and contact data directly within Dynamics 365.


Making it easier for every business user to create, augment and extend business applications

From new AI solutions designed for the most complex enterprise scenarios to modular apps that let you tackle transformation one discrete business process at a time. We, Sysfore Technologies are building Dynamics 365 to meet you where you are, at every step of your journey. Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555