Nucleus has published a new research report on the ROI from Dynamics 365 deployments, and the findings are groundbreaking. Nucleus found that for every dollar spent, companies realized an average of $16.97 in returns. According to the report summary, “this is significantly higher than the average for both enterprise resource planning (ERP) and customer relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively”. Nucleus found that companies taking advantage of Microsoft’s investments in cloud and usability, as well as integration and analytics, were able to achieve significant returns by increasing productivity and revenues and reducing costs.
Microsoft Dynamics 365 delivers $16.97 for every dollar spent
The report also dives into the value drivers for the cases which resulted in the impressive returns, finding that common elements to the financial success of deployments include:
Integration of Microsoft solutions with existing or new data sources and applications which has led to finishing the projects on-time and under-budget.
Real-time data and embedded analytics functionality which has maximized the value of the company with data-driven decision making.
Familiarity of the user interfaces across products which have helped customers to speed up onboarding and user adoption process.
The focus on improving user productivity by automating or standardizing repeatable manual processes
Innovations from cloud technology which has reduced the initial hardware and ongoing information technology (IT) support spend.
The integration of business capabilities such as ERP and CRM with Office 365, Power BI, Power Apps, and Azure offer even greater value than the industry averages for CRM and ERP. As Microsoft makes further investments in integration and innovation, customers will benefit from the additional value provided by the Dynamics 365 portfolio.
Let Sysfore be your Guide
Whether your organization is ready to get started with Dynamics 365 or have questions on where to start, Sysfore is here to support you.
We, Sysfore Technologies are building Dynamics 365 to meet you where you are, at every step of your journey. Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555 for a free consultation.
With the Microsoft Business Applications, spring 2018 release. Microsoft is unleashing a wave of innovation across the entire product line with numerous new features in three core areas: new business applications; new intelligent capabilities infused throughout; and transformational new application platform competence
As part of the innovations and improvements rolled out across the company’s business applications division, users of platforms such as Dynamics 365, Office 365, and Power BI can soon witness changes that will make it easier to share information between apps, collect useful insights from their data, and build custom apps to support their business processes.
In this article, we will take a closer look at what is CDS V2.0 and how Dynamics users can benefit from it
What is Common Data Service V2.0?
“The Common Data Service is the Microsoft Azure-based business application platform that enables you to easily build and extend applications with their business data. The Common Data Service does the heavy lifting of bringing together your data from across the Dynamics 365 family of services so you can focus on building and delivering the apps, insights and process automation that matter to you and your customers with Power Apps, Power BI, and Microsoft Flow.”
Early 2018, Microsoft rebranded its Common data service as the Common data service for apps. It allows the users to quickly integrate programs, build new custom applications and create automated workflows. With the easy access of data by apps across a company’s digital stable, Microsoft couldn’t have positioned Dynamics 365 as an intelligent, cloud-first platform
By bringing together data from Dynamics 365 apps, Office 365 and other third-party sources, enterprises are able to make sense of data generated by disparate programs, giving them a more complete picture of their business.
The Common Data Model allows apps to integrate and share data with each other without the need for extensive, custom integration by providing a centralized point where systems can come together and connect, and bridging the gap between repositories of information once divided by a digital language barrier.
The CDM not only allows Microsoft business applications to communicate with each other but also with third-party apps and services.
Benefits For Dynamics 365 Users
Future growth across all industries, and the organization and business models of entire industries themselves will be driven in large part by applying digital technologies to more intelligently engage customers, reimagine products and services, transform operations and empower employees.
On combining information from the full suite of Dynamics 365 apps, and authorizing data to be shared with other platforms, the CDS v2.0 equip Dynamics 365 users with numerous advantages:
Centralization of data
The new Common data service provides users with a stable platform in which they can store their collective Dynamics 365 data so that their apps can communicate with, and even learn from, each other. Earlier when companies were using both ERP and CRM apps from Dynamics family, the data from each platform was isolated.
“CDS helps to facilitate the movement and synchronization of data between complementary applications, for example transferring customers and contacts from Dynamics 365 Sales to Finance and Operations,” explains Ham.
“Now that Microsoft Dynamics 365 suite of specialized products are connected by the Common Data Service, it ensures each individual application is connected to the same source of data.”
Addition of new applications to Dynamics 365 is made easier to cater for requirements as your company grows. This enables the seamless and secure transfer of data between applications for a much simpler and more reliable user experience
Build Apps and Workflows without coding
CDS v2.0 is built on Common Data Model, which provides the data-based infrastructure on which Power Apps and Flows can be built.
It’s an easy drag and drop based platform which help users without any coding experience to get the most out of their business. Thus leaving room for development and automation.
Integration with 3rd party services
CDS V2.0 allows connecting 3rd party apps like Salesforce, Buffer, MailChimp, Facebook, Google Drive, Trello, and Zendesk with Microsoft flow. This enables Dynamics 365 users to create workflows across all of their cloud service.
Deeper Analytics
The CDS for Analytics provides users with a data lake which is directly integrated into Power BI, making it easier for users to get a complete overview of their business using data pulled from a variety of sources.
Data stored in the Common Data Service for Apps integrates easily and automatically with the Common Data Service for Analytics for customers who use both services. You can start from enterprise and transactional data you already own (such as leads, campaign information, and previous customer purchases) and combine it with data from other sources (such as weblogs or product telemetry) to get a unified picture.
Learn more about how your organization can implement service innovation from cutting-edge AI solutions designed for the most complex enterprise scenarios to modular apps that let you tackle discrete business transformation processes one at a time with Dynamics 365. Contact one of our experts today to get a free consultation on how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555
A few week’s back I came across this article “CRM Isn’t Enough – Here’s what next” by Forbes, which states that “CRM’s ability to deliver on its promise has stalled because it is not architected to address the challenges of today’s complex buying environment.” This statement makes us keep an ear to the ground and raise questions about modern topics on sales strategy on which active researches has been going on at Microsoft, Amazon e.t.c.
CRM, for majority of the organizations, has always been about sales and management and less on seller empowerment. To truly serve the modern customer, the current CRM model should be reversed. To put customer engagement at the center of a new modern selling engine, a research completed by Microsoft suggests that sales need to adopt a new hybrid sales model.
Empowering sales reps is more about helping engage with their customers, not efficiency through technology.
Better Engagement, Better Sales Quota
Companies need to revamp their sales strategy to concentrate more on a customer-centric model. One that blends digital journeys and highly orchestrated one-to-one engagement with our sellers at scale. When sellers precisely map the customer journey to the sales process, they attain a state of engagement. Microsoft research also shows that sales teams that emphasize engagement are 2.3 times more likely to achieve quota sales.
Big Data and Machine Learning
Better Customer engagement is not just about making a more dynamic sales process or adapting it to each buyer’s unique journey. Other functions within an organization also need to be inculcated, for e.g. orchestrating data, technology, people and automation to gain deeper buyer insights to coordinate the process of engagement
By utilizing a holistic customer views, a personalized experience can be created, driven by customer need at any point in their journey. big data analytics and machine learning can be leveraged to anticipate and dynamically deliver on those customer needs. Streamline the engagement process and deliver intelligent, hassle-free solutions that harness multiple channels to naturally engage customers when and where it is convenient for them using process automation.
Dynamics 365 Offerings
Dynamics 365 is uniquely positioned to offer the infrastructure, platform, business and productivity applications. Microsoft brings together disparate transactional and relationship data across your CRM and ERP, social networks, like LinkedIn, and your productivity, collaboration and email system with Office 365 to deliver customer-centered insights. Sellers can now deliver at scale, the authentic and personal engagement that today’s buyers demand.
Sysfore offers exceptional application deployment and development support to enterprise organizations. Let us help your DevOps teams deliver applications quicker and with higher quality by providing self-service development capabilities that work within existing continuous delivery processes
Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555
