cloud computing

Microsoft Dynamics 365 For Customer Service

Bobby Varghese

Today’s business must take care of their customers…or someone else will. Customer engagement has changed significantly in the past 10 years, a business today needs to engage with their customers on the channel of their choice. It is critical to provide the right help at the right time. Microsoft Dynamics 365 can enable any organization to provide a world-class customer service on a single platform. The Key features Of Microsoft Dynamics for Customer Service are Supplier Viability, Case Management, Knowledge Management, Social Customer Service, Customer Service Integration, Product Marketing, Product Management, Search and Reporting. The easy integration with Office 365 and Outlook makes it a compelling choice for organizations in need of a customer support.

Moreover, Microsoft is layering AI capabilities onto Dynamics 365, beginning with a customer-care solution. The offering attempts to solve problems with helpful and convincing conversations that AI agents can then hand off to customer service personnel if required. “Our goal is to increase satisfaction across areas where we engage the customer and within internal support teams who can work more effectively and efficiently,” wrote Steve Guggenheimer, corporate vice president of Microsoft’s AI unit, in a blog post.

Getting customers is not easy and keeping loyal, long-term customers can be even harder. Amazing service means that EVERY interaction matters. Whether you are connecting on the phone, on social media or in-person, having the right information at your fingertips is critical. Use Microsoft Dynamics 365 to give customers the answers they need starting with self-service portals and customer service reps the tools to ensure every case gets the attention and resolve it deserves.

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555.

Top 5 Reasons To Use Microsoft Dynamics 365 For Project Service

Bobby Varghese

Microsoft Dynamics 365 brings a tight integration of enterprise CRM and full-fledged ERP for maximum flexibility and extensibility. With a little programming and Dynamics 365 data, you can create Power BI and SSR reports. You can also integrate the data collected by Dynamics 365 with any other online project management tool to increase productivity.

With increasing number of organizations transitioning to become project-based-organizations (PBOs) to enhance productivity and control costs, Project Service Automation with Dynamics 365 is the game changer that they have been looking for.

Here are Top 5 Reasons to use Dynamics 365 for Project service:

  • Team Collaboration: Get a unified sales experience for your entire team. Make customer interaction more productive and relevant with a customer-centric approach.
  • Project planning made easy: Improve your project planning from estimation to completion with Dynamics 365’s strong scheduling and management capabilities.
  • Increased mobile productivity- With easy-to-use mobile apps for iOS, Android and windows your team can now update, manage and collaborate from anywhere, anytime.
  • Simplified Time & Expense management: Customer attribution, information submission, approval, and updating project status are now simpler with desktop, web and mobile apps.
  • Identify actionable trends: By using customisable dashboards, scoreboards and real-time analytics you can be proactive and improve your service levels.

Microsoft Dynamics 365 is a compelling choice for project-based organizations that desire greater sales, field services, and service delivery alignment. When integrated with the other Microsoft products, including Microsoft Office 365, it enhances a PBOs ability to plan, sell, and execute project-based services.

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555.

Microsoft Dynamics 365 – Top 10 Reasons To Migrate Now

Bobby Varghese

Microsoft Dynamics 365 not only brings together the power of Microsoft’s structured process and transaction driven applications like ERP and CRM along with its productivity tools, it is also the perfect fit for small-to-medium sized businesses on a tight budget because now they won’t have to choose one over the other. This makes Microsoft  Dynamics 365 a game changer in the CRM and ERP Space!

Here are 10 reasons why every business should migrate to Microsoft Dynamics 365:

Business Insights

Provide users with a multitude of business intelligence and data visualization to drive sales growth with accurate, up-to-date information, including sales forecasts, targets, quotas and customer buying patterns.

Familiarity

Microsoft Dynamic CRM provides you with a powerful set of CRM capabilities right within your Microsoft Outlook client.

Partner Network

Thousands of partners in over 82 countries are selling servicing and supporting Microsoft Dynamic 365, ready to help compliment your CRM project & help you increase the relevancy & value of your implementation.

Productivity

An application that lends a helping hand to increased productivity and builds an organization that is equipped to satisfy your customers. Microsoft Dynamics 365 set your business apart from the rest by providing your customers with a captivating & engaging experience.

The Cloud

Microsoft invests in cloud over $2 billion each year, reducing system management & maintenance cost. In the cloud, your CRM will always be available & you will only pay for the space you need.

Global

Provide your teams around the world with integrated yet localized tools to help communicate collaborate and drive global results with Microsoft Dynamics 365.

Microsoft Office

Increase productivity and take full advantage of products, services and solutions using your Microsoft dynamics 365 with Microsoft outlook and office 365.

Value

When considering facts that affect the total cost of ownership, costs (including licensing, training, service, deployment, administration and maintenance) customers, press & industry analysts regard dynamic 365 as one of the best values in the industry.

Flexibility

At no additional fee, Dynamic 365 can be easily customized to support extended CRM scenarios. You can manage critical relationships with partners, suppliers, and contractors, as well as with your customers.

Innovation

Microsoft dynamic 365 has seen impressive momentum in the CRM market and is recognized for category-leading capabilities in the CRM industry by many third-party experts and analytics firms, including Gartner.

Contact Sysfore Technologies, Microsoft Dynamics 365 Partner, today to find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555.