Sales Navigator

What can you expect from Dynamics 365 and LinkedIn Sales navigator with the Spring ’18 update

What can you expect from Dynamics 365 and LinkedIn Sales navigator with the Spring ’18 update

Ajith George

AI – powered by decades of research from Microsoft– is already infused throughout Dynamics 365. These new solutions are designed to tackle high value, complex scenarios – end to end. Cutting edge AI technologies are implemented on to existing Enterprise scenarios and tailored to your existing processes, systems and data. The first solution is focused on customer service. It includes an intelligent virtual agent for customer care, an intelligent assistant for customer service staff and conversation management tools, all powered by Microsoft AI.

 

The world’s largest professional network is also available at the fingertips of your sales organization, with the Microsoft Relationship Sales solution. Customers like Visa, Dolce & Gabbana and Chemonics are putting Dynamics 365 to work for their business.

Spring ‘18 Updates

Customers familiar with LinkedIn and Dynamics 365 understands how Microsoft Relationship Sales is changing the way we connect with their customers, and Microsoft is going to make it even better. Below are a few of the improvements Microsoft are making to harness insights from LinkedIn Sales Navigator surfaced within Dynamics 365 for Sales. For a comprehensive list and additional details, please visit the blog from LinkedIn’s Steven Kaplan here.

  • To better elevate relationship insights, the user experience will be updated to move beyond a standard widget, and instead, offer fully configurable insights that take advantage of immersive experiences and intelligent business processes to allow for increased flexibility and adaptability to a seller’s unique sales process.
  • Soon LinkedIn InMails and messages can be sent directly from Dynamics 365 for Sales and these activities will be added to the Relationship Insights capabilities of Dynamics 365 for Sales. This will allow Relationship analytics to expand to include activities such as InMail and PointDrive interactions as well as all Relationship Assistant cards to be triggered with LinkedIn data.
  • Customers will be able to natively render profile photos from contact records in LinkedIn, enriching lead and contact data directly within Dynamics 365.

 

Making it easier for every business user to create, augment and extend business applications

From new AI solutions designed for the most complex enterprise scenarios to modular apps that let you tackle transformation one discrete business process at a time. We, Sysfore Technologies are building Dynamics 365 to meet you where you are, at every step of your journey. Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555

The Winning Combination – Dynamics 365 and LinkedIn Sales Navigator

Ajith George

As Microsoft continues to position itself as THE leader in the business apps ecosystem, one of the devlopments that stands out as a source of great excitement for all Dynamics users is the new integration with LinkedIn Sales Navigator

The acquisition has brought new and exciting opportunities for the Sales users within Dynamics 365 via Sales Navigator.  Finding the right firms that you want to do business with and effectively managing those opportunities within Dynamics 365 is more powerful than ever.

To improve performance and productivity, social selling is integrated with the sales pipeline. With data from LinkedIn Sales navigator embedded right into your dynamics 365 (CRM), users can carry out sales process and customer prospecting without interrupting their workflow.

 

Key Features Of Sales Navigator

  • LinkedIn Interactions

All the premium linkedIn features like inmails, messages and sending a connect request are all available within Dynamics 365. Latest leads and account updates including profile updates, job changes, shares, and news are also available within Dynamics 365.

  • Lead Recommendations

Sales-specific search tool is available within the application which allows a salesperson to discover new leads new leads directly from within CRM by utilising the extended LinkedIn network.

  • TeamLink

TeamLink is a feature in Dynamics 365 which lets the user to view if anyone from their company or connections is connected to the prospect.This is referred to as Out-of-Network Unlocks and is included in one of the premium memberships for Sales Navigator.

  • Work Anywhere

With Microsoft’s strategy of Mobile first and cloud first, Microsoft Dynamics 365 application is accessible via mobile apps.

  • Sales Insights

For effective selling, Dynamics 365 offers insights from buyer personas and user activities on LinkedIn. Sales Navigator also helps the sales team to stay updated and informed about the prospect by providing insights and information in real time.

Also read: D365 v/s the rest

LinkedIn sales navigator and Dynamics 365 is the ideal mix for B2B sales. The Dynamics 365 sales workflow begins with prospecting at the lead level and then qualifying it as a pursuable opportunity. The Sales Navigator comes in handy during the opportunity pursuit by leveraging your own or your team’s connections with the influencers at the target account.

That doesn’t mean that Sales navigator is not applicable for B2C, PayPal is the prime example of a B2C company using this winning combination for success.

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555