crm

D365 V/s The Rest

Ajith George

When Dynamics 365 was announced last year, Takeshi Numoto, Corporate Vice President, Microsoft Cloud + Enterprise, described a better world for businesses everywhere. “One where you can track leads, automate field service, drive sales and improve operations using modern, mobile, enterprise-ready intelligent business apps from the cloud that are as easy to use as the consumer apps that help us all get rides, book rooms, listen to music and take actions to improve our health.”

In just a few weeks after the launch, Microsoft Dynamics 365 took the center stage and showcased the unification of the Dynamics CRM and ERP Cloud solutions into one cloud service with new purpose-built applications and built-in insights and intelligence. With core business apps (focusing on Sales, Field Service, Customer Service, Project Service Automation, Marketing, and Operations), analytics from Cortana Intelligence and Power BI, and the productivity power of Office 365, this new approach is more than a game changer. It will be the framework that will help grow your business in FY18 and beyond.

While there are many different kinds of CRM tools available from different vendors, only Microsoft Dynamics 365 focuses on small and medium organizations as well as multinational corporations. Dynamics 365 for Business Edition can either be bought as an individual app or as a part of Dynamics 365 Business Edition, which comprises SMB focused sales, service, and marketing applications. It also comes at a lower cost and targets companies that have between 10 to 250 employees. Whereas Dynamics 365 Enterprise Edition is cloud solution designed for large businesses with more than 250 employees.

Microsoft Dynamics 365 offers deep integration to Office 365 to seamlessly connect your data and processes with collaboration and productivity, tools like SharePoint, Office, and Skype for Business can also be integrated. And with embedded intelligence tools including Power BI, Cortana Intelligence Suite, and Azure IoT, Dynamics 365 will help your organization disrupt the competition and increase the speed and efficiency of doing business.

Above all, Microsoft Dynamics 365 for Sales + LinkedIn Sales Navigator represents a major development for the sales process will make your more effective and allow you to save valuable time in order to tune up the sales pipeline:

With D365 and LinkedIn Sales Navigator Integration, you get:

 

what you get with D365

 

 

With so many options out there, selecting the right customer relationship management (CRM) solution can seem like an uphill battle. Here is a list of CRM leaders:

 

D365 comparison tble

 

 

What makes D365 different?

Improved operational efficiency

Its flexible workflow engine enables organizations to automate operations and processes in ways that people can use each day. Microsoft Dynamics 365 can relieve your employees of ordinary but vital work.

Enhanced customization

It can be tailored to function the way your company already works or wants to work

Targeted marketing campaigns

Microsoft Dynamics 365 delivers a marketing automation tool that simplifies processes like building lead and client lists, creating campaigns targeted at specific prospects, measuring results and executing follow-ups.

Simplified service scheduling

Microsoft Dynamics 365 delivers a centralized, all-in-one view of all client service requests and calendars.

D365 & O365

Dynamics 365 CRM enhances the reach of Microsoft Office Outlook by converting it into a tool to manage client information.

Seamless application and data source integration

D365 connects easily with the 3rd party application to help break down information

Scalable database architecture

Dynamics 365 offers you superior performance and flexibility with advanced features, state-of-the-art technology, and a robust architecture built to stand the test of time.

Now that you’ve had a quick glimpse into what makes Dynamics 365 different and efficient, are you ready to implement D365 for your business?

Take this free readiness assessment for Dynamics 365 on our website – https://www.sysfore.com/sysfore-dynamics365-offerings.aspx

Contact one of our experts today and to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555

Dynamics 365 VS Salesforce: What suits your business

Bobby Varghese

A CRM solution allows enterprises to communicate in a better way with their customers and apprehend their predilection to serve more systematically and efficiently. Choosing the right CRM is unarguably a herculean task, with numerous companies entering the CRM software market at various price points.

Not all systems are the same, neither are they created equal. Today’s marketplace is filled with CRM system that allows enterprises to connect with their employees and customers in a more dynamic way.  Among many mega-vendors that account for a large market-share, this article compares two of the major players in the CRM market: Microsoft Dynamics 365 vs Salesforce.

Microsoft Dynamics 365 Vs. Salesforce

While both the platforms have a significant user base and with each new update, they try to differentiate themselves in the CRM market, in this article, we list five well-defined differences that showcase how Microsoft Dynamics CRM and Salesforce measure up against each other:

  1. User Experience

The perfect combination of simple user interface and application utility is what Salesforce is famous for. A very well designed UI that is intuitive and customizable. Whereas Dynamics 365 UI delivers a modern user experience. It is quite adaptive to user preferences and expectations when it comes to modifying the stylesheets, tabs, themes, and typography.

  1. Service

Dynamics CRM over a period of time has acquired Parature, Adxstudio, and FieldOne, combining them into a single solution to offer assisted service, field service, self-service, and support for professional Dynamics CRM services. While Microsoft Dynamics has made customer service a point of differentiation, Salesforce offers excellent case management, knowledge management, and social service capabilities.

  1. Marketing

Salesforce allows the users to create and manage marketing campaigns and relationships with customers anytime, anywhere. It also delivers customer-specific services for email marketing and marketing automation. Microsoft Dynamics Marketing (MDM) on the other hand, gives users exceptional insights into customer data, enables automated multi-channel campaigns to drive tangible results, delivers more comprehensive customer engagement processes and offers unique value through Marketing Resource Management (MRM).

  1. Customer Support

Customer support is a little restricted on Salesforce, neither do they have a lot of options to choose from. They offer reasonable phone support based on different plans. Also, the number of Salesforce partners catering to small and mid-sized business is low.  But Microsoft Dynamics is a larger and more mature consultant network with several certified partners across the globe providing comprehensive solutions at competitive rates.

You can a take a free Dynamics 365 readiness assessment here.

  1. Business Intelligence

Salesforce Analytics Cloud leverages cloud and mobile technology to deliver more powerful and secure data, faster. Salesforce lacks data integration tools, though there are various 3rd party tools available. It further lacks extensibility and requires you to learn a proprietary language that can incur additional costs to rack up the monthly subscription.

However, Dynamics 365 integrates with Microsoft Power BI that facilitates agile data analysis through self-service business intelligence analytics managed in the cloud for collaboration and sharing.

Conclusion

Salesforce can be considered by enterprises who just want to keep their customer data in the cloud and allow the IT staff to focus on other projects. Whereas if you want to work with a familiar coding language and deploy the system on-premise, Dynamics 365 is the ideal choice. Over that Dynamics 365 offers better pricing and is widely used by innovative enterprises.

Contact Sysfore, Microsoft Dynamics 365 partner, today to learn how you can implement Dynamics 365 in your organization and find the perfect solution for your business. Write to us at info@sysfore.com or give us a call at +91 (80) 4110 5555